Smart Business Phone Service

Business telephone systems are the most important aspect of a business's IT infrastructure, however they are typically given very little consideration when issues of availability and reliability are discussed. Typically the data network gets the most attention and certainly when the network is down there can be a negative impact on the bottom line. However, most of the time the phone system simply works and users don't question the how or why, they just know that when they pick up the phone that they are going to have dial tone. Nothing has a greater impact on a business than communication. If a business cannot communicate with customers or business partners reliably, they are going to find that productivity suffers. Although many in the business world use email to communicate, the written word simply cannot convey intent, mood or emotion like speaking to someone directly. Phone conversations often clear up misunderstandings that began from an improperly worded email. This is...

Business phone service can be as simple as a single phone line on up to the use of T1's or other types of circuits to handle higher call volume. Depending on the nature of the business and the expected call volume, phone service for business can become quite complex and require the use of more sophisticated solutions to deliver phone service. For smaller businesses, standard POTS lines are used to terminate into a phone system that then routes calls out to individual extensions. POTS or "Plain Old Telephone Service" is the same exact type of phone line that would be used in the home. To accommodate the call volume, business phone service would use multiple POTS lines to provide the capacity needed when installing for use by a business. Although suitable for small, stand alone businesses, this type of setup is not practical for larger businesses where thousands of calls may be made each day. ISDN is a common type of circuit used for business phone service. ISDN or (Integ...

A business phone system is a large investment for any business owner. Communication is the key to any successful business and having a phone system that accurately routes calls and delivers announcements in a professional manner gives potential customers a positive impression when they first make contact with the business. Large corporations have utilized this technology for quite some time and now smaller businesses can use the same technology to compete with their larger counterparts. When a customer calls a business, hearing a professional message that allows them to make selections gives them the impression that the business is much larger than it really is. Having calls answered by an answering machine or receiving a busy signal can often lead customers to believe that the business may not be as qualified as they thought. Customer confidence can be very fragile and once established is very easy to lose. When a customer interacts with the business, if the call is not handled approp...

Are you looking for the best business phone service in your area? You may not know about virtual phone providers and how they work, but VoIP services have saved myself and my clients thousands of dollars over the years, and might be a good fit for you too. We are no longer limited by the landline providers in our local area and nearby zip codes anymore, which is a huge blessing compared to those costly landline contracts, that are severely lacking on the technology side without phone call analytics and an online dashboard to monitor everything.  In this article, I’d like to share with you how I use voip providers for my 800 numbers , client call tracking, and even just as a regular business line for a ton of service businesses (for example, for companies like stucco repair contractors, lawn maintenance businesses, and more…) By the end of this article, you’ll have a good idea if a landline service or voip is right for your business needs. No More Sorting Throu...

Business phone service has transformed dramatically over recent decades—so it’s critical to know your options if you’re thinking about switching providers or replacing your phone system. Recent changes in carriers’ offerings have mainly been driven by the evolution of Voice over Internet Protocol (VoIP) technology . VoIP makes it possible to send phone calls over the Internet, as opposed to traditional phone lines. VoIP service is technically complex, so you’ll need to understand the key elements of a solution before you begin evaluating providers. Additionally, there are reasons to explore other types of phone service besides VoIP even though most businesses are now migrating to VoIP service when they need a new system. Phone Service Types: POTS, VoIP, Cellular and PRI The following graphic breaks down the basic types of voice service available in North America: Voice Service Types POTS offers one unique advantage over other kinds of voice service: POTS tra...

What is Business VoIP? Business VoIP, also known as Business Voice over Internet Protocol, is a phone system designed to match your business calling needs. VoIP for business uses your high-speed Internet connection to  make and receive phone calls , offering   businesses of any size the features and flexibility that they require to effectively manage their employees and customers. Service options are available for both business and residential use. However, there is a major difference between the two: business calling plans have more of a focus on tools and enterprise features that businesses need to succeed, while residential calling plans have basic features and standard inbound/outbound calling. Business VoIP is a way to make business calls via your broadband Internet connection instead of using traditional phone lines . Choosing a service plan is much more than just replacing a traditional phone line, though. These phone sol...

In a world dominated by smartphones and tablets, businesses often forget to pay close attention to the phone systems they choose, thinking their mobiles will be able to cope. The reality is that just as you spend time carefully considering other key services for your business, choosing the right phones should also be an issue you explore thoroughly. The number of phone systems that your business could use are manifold. In essence you have a range of choices including: Landline Mobile Self-hosted VoIP Cloud-based VoIP Virtual Phone Service Each one of these options has its strengths and weaknesses. To help you choose the right phone system for your business, ask yourself these questions: What is your current call volume and how is this likely to change? Do you have a fast and reliable connection to the internet to allow VoIP systems to operate efficiently? Does your new telecoms hardware and software have to function with existing equipment? What new features ...